Position Summary: Responsible for assessing the risk and capacity of individuals referred by the community and addressing the needs of referred individuals. Principal Responsibilities: • Conduct assessments to determine client risk and capacity. • Establish an appropriate, comprehensive care plan for the client. • Provide information designed to meet the needs of the client. • Make appropriate and timely referrals and arrangements for services. • Be responsible for the program’s follow up on all care plan items. • Ensure that all New York State Office of Children and Family Services and New York City Human Resources Agency contractual obligations and agency policies are met. • Advocate on behalf of the client to ensure that they receive everything to which they are entitled. • Consult with and keep supervisor informed of needs and problems related to the client. • Provide crisis intervention to stabilize client situations. • Deliver cash, checks, food, mail and other items to the client as needed. • Maintain meaningful contact with clients at least once a month. • Visit clients in their homes on a monthly basis to assess their living conditions. • Participate in internal and external meetings to ensure that client needs are addressed and appropriately coordinated. • Ensure that all involved individuals and agencies are updated timely regarding client status. • Assess for, initiate and follow through on discharge planning as needed. • Request, follow up on and facilitate heavy duty cleanings. • Attend and participate in court hearings. • Prepare and maintain required documentation. • Complete reports, applications and statistics thoroughly and accurately. • Meet deliverables by the due date. • Maintain a consistently professional demeanor when communicating with clients, peers, supervisors and collaterals. • Document all interactions in case notes. • Ensure that client file is updated, accurate and complete. • Participate in individual and staff supervision, as well as training, as assigned by program management. • Provide on-call services during out of office hours, on rotation with other staff. Salary Range: $50,000 - $52,400 per year commensurate with experience. Job Competencies & Minimum Qualifications: • Bachelor's Degree required • One year related experience and/or training • Working knowledge of Microsoft Office Suite and other technology • Excellent communication and listening skills • Excellent customer service skills with a focus on treating clients with respect and dignity • Able to multi-task and work independently with a great attention to detail Working Conditions/Physical Demand • Business office environment with phone and computer use; travel via public transportation. This position may have the ability to work from home 2-3 times per week.