Customer Retention Spec Purpose: This position will serve as a sales agent for inbound/outbound Sales and Retention calls, providing customers support and solutions. Perform customer enrollments/sales by determining the customers’ needs and offering appropriate solution/product recommendations. Additional duties would include: data entry, enrollment verification, client interaction and miscellaneous administration. Special projects as assigned. Summary of Responsibilities: • Utilize consultative negotiation/sales and customer service skills to identify sales/retention opportunities of new and existing customers • Overcome customer objections with the purpose of selling products and services • Handle customer and/or client inquiries regarding account status and follow-up of same • Capture information and enter data into the computer system in a timely and accurate manner • Ability to develop a strong rapport with the customer and maintain call control • Demonstrate strong product/technical knowledge • Ability to quickly identify customer needs and make appropriate decisions • Demonstrate a high level of professionalism • Flexibility to troubleshoot potential challenges with new and existing campaigns and advise management of such • Recommend new courses of action regarding rebuttals, retention techniques, etc. to management • Other duties as assigned Experience/Other Requirements • Minimum two (2)+ years’ experience in consultative heavy sales environment • High energy with a proven track record in a sales incentive based structure • Problem solver, analytical and advanced negotiations skills • Excellent verbal/written communications skills • Excellent customer service and organizational skills • Ability to perform in a fast pace environment • PC proficiency Education: • High school diploma or equivalent, college degree a plus