The Patient Service Representative is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit. • Full Time/Benefits Eligible • Monday-Friday - 8-hour shifts between 6:30am-8:00pm, depending on site assigned • Columbus, OH Essential Duties and Responsibilities: • Ensure patients have a positive experience during their visit, whether in-person, telehealth and/or over the phone. • Communicate regularly with clinical staff to ensure patients and office needs are met. Collaborate with team to create a positive patient experience. • Greet patients and complete established check-in procedures upon arrival. Responsible for registration, including data entry of patient information and insurance verification. • Collect copays, deductibles and/or outstanding balances. • Responsible for checking patients out and scheduling follow up appointments and communicating necessary items at time of check out. • Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or escalate inquiries when needed. Contact patients for appointment reminders or scheduling purposes. • Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel. • Ensure confidentiality of patient data and stay up to date with HIPAA regulations. • Working patient portal with potential to rotate to the front office working check-in and check-out. • Referrals • Pre-Certifications • EPIC Duties Qualifications: Experience, Education, Licensures & Certifications • Preferred: 1 year of administrative experience in a healthcare related setting • Required: High School diploma or GED; or at least six (6) months customer service or healthcare experience • Required: Valid Driver License and reliable transportation Knowledge, Skills & Abilities • Excellent interpersonal and verbal communication skills; as well as interpersonal relationship building abilities; • Strong organizational and written communication skills; • Ability to multi-task, prioritize, manage time effectively and respond timely to patients and/or visitors; • Strong knowledge of HIPAA guidelines and understanding of patient privacy and ability to demonstrate a high level of confidentiality; • Ability to work independently and in a team environment; and able to lead by example; • Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record ( EHR systems)