Operations Manager | Home Care Operations & Business Performance Comfort Keepers is seeking an experienced Operations Manager to lead the day-to-day operations and performance of our home care organization. This is a hands-on leadership position for someone who understands how the operational pieces of a service-based business work together, including staffing, scheduling, client service, billing, payroll, financial performance, compliance, and team accountability. We are looking for more than someone who can "manage an office." The right person will be comfortable looking at the numbers, identifying operational problems, holding leaders accountable, improving processes, and making decisions that positively impact client service, revenue, profitability, and growth. What You'll Be Responsible For • Lead the daily non-clinical operations of the organization. • Oversee workflows across client intake, staffing, scheduling, billing, payroll, and compliance. • Manage and develop operational leaders, including Staffing Managers, Schedulers, and Office Managers. • Monitor operational and financial KPIs, including: • Revenue and billable hours • Client census and utilization • Gross and operating margins • Overtime and labor costs • Client retention • Department performance • Review financial performance and identify areas where the business is losing revenue, experiencing unnecessary costs, or falling short of operational targets. • Partner with leadership to manage budgets, forecasts, growth goals, and profitability. • Ensure new clients move efficiently from inquiry through start of care and ongoing service. • Work closely with staffing and care management teams to address service issues and improve client retention. • Maintain operational compliance and ensure documentation and processes remain audit-ready. • Lead process improvements that increase efficiency and reduce errors or duplicated work. • Ensure data is accurate across scheduling, payroll, billing, CRM, and reporting systems. • Lead operational meetings and establish clear accountability for departmental KPIs. • Support new programs, payer relationships, service-line expansion, and multi-location growth. Who We're Looking For Our ideal candidate has: • 5+ years of progressive operations leadership experience, preferably in home care, healthcare, senior services, staffing, or another high-volume service organization. • Experience directly managing multiple departments, managers, or operational functions. • Strong understanding of P&L performance, budgets, revenue, labor costs, margins, and operational KPIs. • Experience improving workflows and implementing processes across multiple departments or locations. • Strong leadership skills with the ability to establish expectations and hold teams accountable. • Experience working in a regulated environment where documentation, compliance, and audit readiness are critical. • Strong analytical and problem-solving skills. • Experience working with scheduling, payroll, billing, CRM, or workforce-management systems. • The ability to balance the needs of clients, employees, operational performance, and financial results. Home Care or Healthcare Experience Is Highly Preferred Candidates with leadership experience in private-duty home care, home health, senior care, healthcare operations, healthcare staffing, or multi-location service operations will be strongly considered. Experience with WellSky or similar scheduling/home care software is a plus. The formal role specifically includes oversight of scheduling, payroll, billing, CRM, reporting systems, and interaction with WellSky or other scheduling software. What Success Looks Like This position will be measured on tangible operational outcomes, including: • Revenue and census growth • Billable hours and utilization • Client retention and satisfaction • Gross and operating margins • Budget performance • Regulatory and audit compliance • Departmental KPI performance • Operational efficiency and scalability This May Be the Right Role for You If... • You naturally look at a problem and ask,"Why is this happening, and how do we fix it?" • You're comfortable reviewing financial and operational data and turning it into action. • You can manage managers, not just individual tasks. • You understand that great client service and strong financial performance have to work together. • You're willing to jump into operational issues when necessary while still keeping your focus on the bigger picture. • You enjoy building processes, creating accountability, and helping an organization scale. Apply Today!