S3 Hotel Group is seeking a friendly, service-driven Full-Time Front Desk Agent to support operations at both Homewood Suites and Hampton Inn Irvine Spectrum/Lake Forest. This role serves as the face of the hotel, delivering exceptional guest service and ensuring smooth front-desk operations across both properties. Key Responsibilities • Welcome guests and efficiently manage check-ins and check-outs at both properties • Process reservations, modifications, and cancellations in the system • Handle guest inquiries, concerns, and requests with professionalism and urgency • Accurately process payments, room charges, and transactions • Promote and enroll guests in Hilton Honors programs • Coordinate with housekeeping and maintenance to support guest needs • Maintain a clean, organized, and professional front desk area • Ensure compliance with hotel safety, security, and QA standards • Support operations across both hotels as needed (dual-property flexibility) • Assist with guest services, luggage, and local recommendations Qualifications • Previous hotel or customer service experience preferred • Strong communication and interpersonal skills • Ability to multitask in a fast-paced environment • Basic computer skills; hotel systems experience (PEP preferred) • Professional appearance and reliable attendance • Flexibility to work across both properties Schedule • Full-Time • Flexible shifts including mornings, evenings, weekends, and holidays • Must be able to work at either property as business needs require Compensation & Benefits • Competitive hourly pay • Paid Vacation and Sick Leave • Medical, Dental, and Vision Insurance • 401(k) Retirement Plan • Hilton Team Member Travel Program (Go Hilton) • Growth opportunities within S3 Hotel Group