Customer Service Representative (Full-Time) Location: SIXT Rent a Car – Indianapolis International Airport (IND) Company: Tom Wood Group Employment Type: Full-Time Pay: $17.00 per hour Schedule Shift 1 – Morning • Sunday–Thursday: 6:00 AM–2:30 PM • Friday–Saturday: Off Shift 2 – Afternoon/Evening • Sunday–Tuesday: 1:00 PM–9:30 PM • Wednesday–Thursday: Off • Friday: 1:00 PM–9:30 PM • Saturday: 10:00 AM–6:30 PM Job Summary SIXT Rent a Car, a proud member of the Tom Wood Group, is seeking enthusiastic and customer-focused Customer Service Representatives to join our full-time team at the Indianapolis International Airport location. This role is ideal for individuals who enjoy working with people, solving problems, and thriving in a fast-paced environment while providing customers with a smooth and positive rental experience. Key Responsibilities • Greet customers professionally and assist them throughout the vehicle rental process. • Process reservations, reservation modifications, and vehicle returns. • Explain rental agreements, vehicle features, insurance options, and available upgrades. • Conduct vehicle walk-arounds before and after rentals to document vehicle condition. • Address customer questions, concerns, and complaints professionally. • Coordinate with operations to ensure vehicle availability and efficient workflow. • Maintain a clean, organized, and professional counter and work area. • Follow all company policies, safety procedures, and customer service standards. Qualifications • High school diploma or equivalent required. • Previous customer service experience preferred; hospitality, retail, or automotive experience is a plus. • Strong verbal and written communication skills. • Positive attitude and professional, courteous demeanor. • Ability to remain calm and solution-focused in a fast-paced environment. • Strong attention to detail and organizational skills. • Valid driver's license with a clean driving record. • Ability to work indoors and outdoors in various weather conditions. • Ability to stand or walk for extended periods and lift up to 30 pounds. Compensation and Benefits Pay: $17.00 per hour Benefits include: • Paid time off (PTO) and vacation • Paid holidays • Medical, dental, and vision insurance • 401(k) with company match • Life and disability insurance • Training and career development opportunities • Tuition reimbursement • DailyPay and Wisely pay options • Service awards • Career advancement opportunities within the Tom Wood Group About the Tom Wood Group The Tom Wood Group is a family-owned, locally operated organization with more than 50 years of experience operating automotive dealerships and rental services across the Midwest and New Zealand. Our culture is built around five core values: • Humbly Confident • Passionately Driven • Sincere Desire to Help Others • Uncompromising Integrity Pre-Employment Requirements All offers of employment are contingent upon successfully completing the following: • Criminal background check • Motor vehicle record review • Social Security number verification • Drug screening Equal Opportunity Employer: The Tom Wood Group is an Equal Opportunity Employer.