JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES IF YOU ARE AN EXISTING EMPLOYEE, PLEASE NAVIGATE TO THE INTERNAL JOB POSTING USING THIS LINK: https://wd5.myworkday.com/cowlitz/d/inst/1$9925/9925$5557.htmld Pledge for Success: We are dedicated to hiring outstanding individuals who share in our commitment and passion in serving our guests. Ambition, dedication, attention to detail, and a warm smile are all winning characteristics that lead to the spirit of who we are. Position Summary: This position is responsible for assisting the Marketing Manager with the execution of media strategies that grow positive brand visibility, improve customer service, and create a social environment conductive to increasing revenues. Duties range from content creation across a variety of social platforms to monitoring of user-generated brand-related activity and online reviews, as well as tracking and reporting on related data and analytics. Primary Duties and Responsibilities: • Promotes superior guest service. • Maintains, and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani. • Assists in the creation and execution of relevant brand content across a variety of social media platforms, in conjunction with the Marketing Manager. • Schedules and executes social media messaging • Utilizes social media monitoring tools and first-hand observations to keep pace with tracking and reports out on posted information found in social media spaces, industry related spaces and public spaces. • Partners with guest experience to monitor and manage ilani’s online reputation by responding to posts, comments, messages, and online reviews. • Assists with researching discussions, postings, and comments found in the social communities to identify trends, opportunities, and issues. • Provides timely notification to the Marketing Manager & the Guest Experience Manager on any public information that supports or inhibits management strategies to enhance brand image and the ability to conduct business. • Partners with the Guest Experience team to maintain cooperative, productive, and service-oriented relationships with internal departments regarding issues and opportunities. • Provides on-site support to execute the department’s social media tactics as needed. • Maintains confidentiality of sensitive information. • Performs other duties assigned. Minimum Qualifications: • Associates Degree in Marketing, Communications, Public Relations, or a related field, plus one (1) year of experience in communications with a strong focus on social networking activities, or an equivalent combination of education and experience. • Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment. • Excellent written and verbal communication skills. • Excellent organizational and multi-tasking skills. • Intermediate knowledge of Word, Excel, and Outlook. • Understanding of web analytics as they relate to content delivery. • Able to use web analytics tools to analyze and make recommendations regarding e-mail marketing • Must be able to sit in front of a computer screen for extended periods of time. • Must be able to work various shifts and flexible hours. • Must be willing to work in a smoking environment. • Must be willing to adhere to company health and safety measures. Preferred Qualifications: • Previous experience with the execution of successful social media strategies in a high volume, complex casino or hospitality environment preferred. • Knowledge of current social and interactive management systems preferred. Work Shift: Wages: This role offers a starting wage of $25.01 per hour. Candidates with relevant experience may be placed higher within the established pay range. Knock, knock. Hear that sound? That's opportunity!