Job Description: Title: WIOA Youth Workforce Connector Classification: Non-Exempt Salary: $48,000/year Scope of Position: Build relationships with agencies, educational institutions, and community-based organizations to connect youth and young adult participants to available services and to aid individuals who need further assistance. Essential Functions • Build and maintain positive, collaborative relationships with agencies, educational institutions, and community-based organizations • Ensure concise and timely case management of all participants by completing required documentation and updates in CWDS and other designated systems of record • Develop, implement, and monitor Individual Service Strategies (ISS) aligned with customers’ educational and career goals • Provide career counseling, labor market information, and referrals to supportive services • Manage a caseload of youth participants by tracking participant progress toward education, training, and employment outcomes by updating records, submitting required case notes • Ensure timely and accurate case management by maintaining participant records and ensuring compliance with WIOA youth program requirements in CWDS and other designated systems • Conduct intake, eligibility determination, and case management when appropriate • Provide information to participants interested in educational training, create required individual Training Account documentation, and submit all completed materials for review and processing • Recruit applicants through outreach strategies including satellite sites, job fairs, schools, community organizations, and referral partners • Communicate with other departments and management to resolve problems • Facilitate workshops and coordinate onsite presentations by community partners on topics relevant to customers’ needs • Meet performance criteria on a weekly, monthly, and annual basis • Act as liaison between various departments to meet customer needs • Other opportunities as available Education and Experience Requirements • High school diploma required; associate degree or some college preferred • Demonstrated telephone, computer, written, and verbal communication skills • Strong organizational, prioritization, and problem-solving skills • Ability to work effectively in a team environment while maintaining flexibility to meet contract and operational needs • Proficient in Microsoft Office applications • Regional travel is required • Able to work fully onsite, fully virtual, or in a hybrid environment • Clean driving record, valid Driver’s License, and reliable vehicle required Bring your expertise to EDSI where you will be able to live our values every day: Show Up, Smile, and Support! EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.