Job Title: Night Auditor - Overnight Front Desk Agent Department: Rooms Reports To: Front Office Manager Status: Full-time, Year-round Pay: $24 per hour Benefits: Eligible for Health/Dental/Vision/Life/Retirement/Pet Housing: Eligible for Shared Associate Housing at $175 per week Location: Gurney’s Resorts & Seawater Spa, Montauk, NY About Us: Gurney’s Resorts & Seawater Spa is a premier luxury destination offering unparalleled oceanfront experiences in Montauk. Our mission is to create a unique, effortlessly elegant experience for our guests. Job Summary: The Night Auditor is responsible for providing exceptional guest service during overnight shifts while ensuring the accuracy of daily transactions. This role requires a combination of front desk duties, financial reconciliation, and security oversight. The ideal candidate will have strong attention to detail, excellent communication skills, and the ability to work independently. Key Responsibilities: • Greet and assist guests with check-in, check-out, and general inquiries. • Process guest payments, verify charges, and reconcile accounts for the day's transactions. • Generate and distribute daily reports for management review. • Monitor and address any guest concerns, ensuring a smooth overnight experience. • Conduct property walks to ensure security and report any issues. • Handle emergency situations professionally and according to protocol. • Assist with reservations, special requests, and room assignments. • Maintain accurate records of room availability, rates, and occupancy. • Respond to phone calls and emails in a professional and timely manner. Qualifications: • Prior experience in front desk operations or night audit preferred. • Strong numerical and analytical skills to handle financial reconciliation. • Proficiency in hotel property management systems (OPERA experience is a plus). • Excellent communication and customer service skills. • Ability to work independently with minimal supervision. • High school diploma or equivalent required; hospitality degree preferred. Physical Requirements: • Ability to stand, walk, and remain on feet for extended periods (up to 8 hours). • Frequent reaching, bending, and stooping. • Ability to lift and carry up to 25 lbs. • Ability to push or pull luggage carts as needed. • Manual dexterity required for computer and phone operations. • Visual and auditory ability to respond to guest needs and emergencies. Work Schedule & Environment: • This is an overnight position requiring shifts from approximately 11:00 PM – 7:00 AM. • Work is performed indoors in a hotel front desk environment, with occasional outdoor security checks. • Must be able to work weekends, holidays, and overnight shifts as required. Pay Range and Compensation Package: • $24.00 per hour • Comprehensive health, dental, and vision insurance for full-time, year-round employees. • Paid time off. • Employee discounts on accommodations, dining, and spa services. • Opportunities for professional development and career growth.