Position Overview As our Office Manager, you will serve as the Bliss Advisor, leading the team and overseeing daily operations to ensure consistent delivery of the Smilebliss mission: Affordability, a Blissful Experience, and Time Efficiency. You will drive practice performance, support team development, and ensure every patient interaction reflects the Smilebliss model. This role is both a leader and a coach, responsible for creating a positive, efficient, and patient-centered environment. Smilebliss Model Leadership Lead Management and Scheduling • Ensure timely outreach, follow-up, and scheduling of all new leads • Support efficient consultations and encourage same-day treatment • Maintain a productive schedule and strong patient flow Operations and Practice Performance • Oversee daily office operations and ensure systems are followed consistently • Ensure accuracy in scheduling, contracts, and patient records • Support practice growth through strong scheduling, case acceptance, and efficiency Team Leadership • Lead, coach, and develop team members • Provide clear expectations, accountability, and ongoing support • Foster a positive, professional, and patient-focused culture Patient Experience • Ensure every patient has a welcoming, efficient, and confident experience • Support clear communication of treatment, affordability, and next steps • Address patient questions and concerns promptly and professionally Qualifications • Dental or orthodontic experience preferred • Leadership or office management experience • Strong communication and organizational skills • Ability to work in a fast-paced environment • Alignment with Smilebliss mission and values