CLIMBING ATTENDANT - Hoover Met Complex HOOV SFM, LLC LOCATION: HOOVER, AL DEPARTMENT: OPERATIONS REPORTS TO: CLIMBING LEAD STATUS: PART-TIME/SEASONAL (NON-EXEMPT) ABOUT THE COMPANY: Hoover Metropolitan Complex is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Hoover, AL. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. Hoover Metropolitan Complex is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun. SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us. POSITION SUMMARY: The Climbing Attendant is responsible for all aspects of the guest's climbing experience. Each team member will be assisting all guests and climbers during their time in the Climbing & Adventure facility. Initial on the job training will be provided in addition to continued training responsibilities. PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING: • Greet guests promptly and provide excellent customer service • Always be encouraging and positive to all guests and refrain from using negative language • Know and enforce the facility's policies and procedures • Complete check-in procedures and process payments • Assign barcode key tags to those who purchase a monthly membership • Keep track of memberships and family units within Rock Gym Pro • Be knowledgeable about pricing, events offered, equipment, and all climbing structures • Complete daily assignments before, during, and after each shift as directed by management MINIMUM QUALIFICATIONS: • Ability to work with a wide variety of ages from pre-school through adult • Flexible work schedule (e.g. nights, weekends, holidays and long hours) and regular attendance is necessary • Must be able to work with computers, barcode scanners, webcams, and online waivers • Excellent communication skills, both verbal and written • Ability to maintain focus in a high-volume, fast-paced environment • Must have excellent guest service skills • Must be detail-oriented and have outstanding organizational skills • Ability to multi-task and prioritize • Ability to remain calm and focused in difficult and stressful situations • Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow team members • Must work well with others • Must take personal initiative for the betterment of the team and facility • Committed to the safety and wellbeing of others • Must be at least 16 years old WORKING CONDITIONS AND PHYSICAL DEMANDS: • Must be able to stand for long periods of time • Must show proficiency with all climbing equipment, procedures, and elements • Must be able to manually belay in case of emergency • Must be able to lift 40 pounds waist high • Must wear proper uniform • Facility has intermittent noise PREFERRED: • Climbing experience or a willingness to learn