EVENTS TEAM MEMBER - Paradise Coast Sports Complex PARA SFM, LLC LOCATION: Naples, FL DEPARTMENT: OPERATIONS REPORTS TO: DIRECTOR OF OPERATIONS STATUS: PART-TIME (NON-EXEMPT) ABOUT THE COMPANY: Paradise Coast Sports Complex is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Naples, FL. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. Paradise Coast Sports Complex is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun. SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us. POSITION SUMMARY: The Events Team Member provides the first point of contact for all guests. The Events Team Member is expected to provide excellent guest service to all guests and to always display a vast amount of knowledge of the facility's programs and offerings. PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING: Guest Services • Event ticket and wristband concessions • Greet guests and provide information and wayfinding as needed • Provide courteous and friendly first-in-class service to all guests • Register guests for leagues, camps, clinics, drop-ins, etc. • Be knowledgeable about facility programs (format, pricing, meeting dates/times) • Operate multi-line phones • Record and file waivers and event information • Maintain confidentiality with guest and Team Member information • Resolve all guest concerns and complaints and/or direct to appropriate Manager • Know and enforce the facility's policies and procedures • Operate cash register and ticket software • Complete special projects, daily assignments and other duties as directed by management • Assist with the layout and painting of multipurpose field as needed • Perform janitorial and general maintenance duties • Event/equipment set-up and tear down MINIMUM QUALIFICATIONS: • Flexible work schedule (e.g., nights, weekends, holidays) • Excellent communication skills, both verbal and written • Ability to maintain focus in a high-volume, fast-paced environment • Must have excellent guest service skills • Must be detail-oriented and have outstanding organizational skills • Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations • Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow Team Members • Must work well with others • Must take personal initiative for the betterment of the team and venue • Commitment to the safety and well-being of others • Customer service and cash handling experience preferred or quick study • Must be 18 years of age or older WORKING CONDITIONS AND PHYSICAL DEMANDS: • Must be able to lift 40 pounds waist high • May be required to sit or stand for extended periods of time • Will be required to operate a computer • Facility has intermittent noise PREFERRED: • Have a basic understanding of sports