Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As Director of Strategy and Operations, you will manage a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. This is not a role where you will be following a playbook, you will be building the plane while flying it - making it a challenging people-facing role that spans entrepreneurship, business development and operations management. We hope you are up for it! What You'll Do: • Manage the on-site daily operations of Via’s service in Rochester, MN • Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round-the-clock team • Lead, coach and develop a large team of drivers, dispatchers, mechanics, and other on the ground team members: fostering a collaborative, cohesive, and energetic environment • Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations • Liaise closely with Via senior management and Via’s external partners • Develop clear metrics for the team and visibility into results against KPIs and priorities to the on a weekly basis • Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction. • Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations Who You Are: • Experienced operations manager, with a minimum of 5+ years of experience and hold a Bachelor's degree • Must be local or willing to relocate to Rochester, MN • Independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility • Savvy and tactful communicator: you intuitively find the right tone in every situation • Foster a culture deeply committed to providing a world class customer service experience • Detail-oriented executor: you’re obsessively action-oriented, and thrive while operating autonomously • Experienced and exceptional leader: people love working with you and for you, and you have extensive experience leading support teams • Flexible and adaptable: you love the challenge of adapting to change rapidly and making things work on the fly • Have a proven track record of managing teams and developing people - you know how to motivate and get the best work out of every person who you work with • Effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility • Problem solver; you don’t accept the status quo and are always looking for creative solutions Compensation and Benefits: • Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable. • Base salary range: $140,000-$200,000 / year • Relocation coverage available • We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching. Ready to join the ride? Via is an equal opportunity employer.