• Ensures 100% donor and customer delight. • Greets donors in a prompt, friendly, and courteous manner within 10 seconds; ensures that donor understands that unloads donations from vehicles, offer tax receipts and maintain accurate daily counts of donations. • Responsible for the stewardship of all donated items ensuring that donations remain property of Memphis Goodwill, and that donations are not use in a personal nature as they are guided through the Goodwill river. • Breaks down donations into categories. • Maintains drive-through and ADC site in accordance with image and safety standards. • Responsible for ordering and maintaining supplies in an efficient manner. Responsible to secure and appropriately use those supplies. • Adheres to all Memphis Goodwill and personnel policies and procedures; follows good safety and security practices, including reporting safety hazards and injuries to the operations leadership team and/or risk management. • Ensures proper accuracy of donor tracking and counts. • Ensures proper use and accurately reporting of on-hand equipment. • Works in a safe manner, adheres to proper handling of material movement equipment and communicates any safety hazards or concerns. • Whenever possible; assist the Transportation team with the delivery and pick up of equipment both full and empty. • Responsible for performing these and all assigned duties within the framework of our Guiding Principles. • Communicates with trainers and leadership on opportunities found in the ADC site and supports ADC peers on specific duties as needed on the ADC or requested by leadership. • May be asked to participate in activities outside of Goodwill. • Attend in-service and related training as assigned by team leader coach. • Other duties as assigned by ADC or Operations Leadership.