Guest Service Agent (Front Desk) TWELVE Downtown, Autograph Collection by Marriott Atlanta, GA | $18.00 per hour Make every arrival feel like a welcome. TWELVE Downtown, Autograph Collection by Marriott is seeking a friendly, dependable Guest Service Agent to join our Front Desk team. As one of the first people our guests meet, you will help create a welcoming experience through attentive service, smooth check-ins, and thoughtful assistance throughout their stay. What You’ll Do • Welcome guests and complete check-in and check-out accurately and efficiently. • Manage reservations, room assignments, guest accounts, payments, and billing questions. • Answer calls and respond promptly to guest questions and requests. • Recognize Marriott Bonvoy members and support applicable member benefits. • Share information about hotel amenities, local attractions, dining, and transportation. • Address guest concerns professionally and involve a manager when additional support is needed. • Coordinate with Housekeeping, Engineering, and other departments to support room readiness and resolve requests. • Maintain accurate shift records and communicate outstanding issues during handoffs. • Follow hotel procedures for cash handling, guest privacy, security, and safety. What We’re Looking For • Previous hotel front desk or customer service experience preferred. • Marriott experience and familiarity with hotel property management systems are a plus. • Strong communication skills and a warm, professional approach. • Ability to stay organized, handle multiple priorities, and remain calm during busy periods. • Attention to detail when processing payments and maintaining guest records. • Dependability and flexibility to work scheduled shifts, including evenings, weekends, and holidays. • Ability to perform the essential duties of the position, with or without reasonable accommodation. Bring your hospitality mindset and help us deliver a memorable guest experience. Apply today! We are an equal opportunity employer.