Key Responsibilities: • Troubleshoot and resolve technical issues across a range of technologies and platforms, including Linux-based systems. • Utilize Dynatrace for monitoring and diagnosing application performance issues. • Collaborate with development and infrastructure teams to ensure seamless operations and high availability of applications. • Participate in incident management and problem resolution processes. • Document and maintain support procedures and knowledge base articles. • Contribute to continuous improvement initiatives within the support team. • Engage with clients and stakeholders to provide updates and solutions to technical issues. Qualifications: • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience. • Proven experience in application support, with a focus on Microsoft Dynamics. • Strong Linux administration skills. • Proficient in using Dynatrace for application monitoring and troubleshooting. • Familiarity with DevOps practices and tooling. • Excellent problem-solving skills and the ability to work under pressure. • Strong communication skills and the ability to work effectively in a remote team environment. • Flexibility to work UK shift hours from an offshore location. Preferred Skills: • Experience with additional monitoring and logging tools. • Knowledge of cloud platforms such as Azure or AWS. • Familiarity with scripting languages like Python or Shell scripting.