HealthPartners is looking to hire a Patient Access Representative to join our Westfields Hospital and Clinic mental health team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day. Position Summary: Team members are assigned to the mental health clinic check-in/registration area on campus. They may perform admissions, check-in, registration, and scheduling functions, as well as address inquiries via telephone, email or fax. Essential Duties: Clinic Scheduling, Registration and Check In • Accurately and appropriately schedules patients. • Confirm arrival time, appointment time, and any other applicable instructions. • Educate patient of any preparation and/or instructions needed prior to procedure. • Pre-register patients by verifying demographics and insurance coverage. Create the Hospital Account Record (HAR). • Look for existing orders and link them to appointment. • Monitor and schedule the Referral Work que’s as assigned. • Accurately and appropriately register and check in patients for their appointments. • Check in patients for their appointments, complete all needed information and direct them to the appropriate location. • Provide appropriate forms as designated by clinical staff and/or standard practice. • Receive and enter appropriately all patient forms dropped off for completion. Determine if the patient needs to be seen to complete the form, and/or have patient complete their portion of the forms. Route forms according to standard practice. • Collects and posts patient co-pays/deductibles/balances consistently and accurately. • Assists patients with any follow up appointments at check out Work Schedule: Monday – Friday, clinic hours Required Qualifications: Education, Experience or Equivalent Combination: • High School graduate or equivalent experience. Preferred Qualifications: Education, Experience or Equivalent Combination: • 2-year degree in related studies; and/or equivalent experience. • Minimum one year experience in a hospital or medical clinic setting or equivalent. • Experience in a customer service setting. • Experience with Microsoft products, Word, Excel, Outlook, etc. Knowledge, Skills and Abilities: • Excellent verbal and written communication skills. • Knowledge of medical terminology • Excellent customer service skills. • Ability to interact positively with people from various cultures and backgrounds. • Must successfully complete all training programs during introductory period. • Excellent verbal and written communication skills.