Schedule: 2, 12-hour shifts; 7:00am- 7:30pm with every third weekend rotation Location: Bloomington Hospital Job Description: The Emergency Department Unit Secretary provides administrative and communication support to ensure safe, efficient patient care in a fast-paced Level III Trauma Center. This role serves as a central communication hub for the department, supporting physicians, nurses, ancillary departments, EMS, patients, and visitors while maintaining accurate documentation and facilitating patient flow. Key Responsibilities: • Manage and prioritize incoming phone calls, emergency notifications, and department communications. • Facilitate communication between the care team, ancillary departments, inpatient units, EMS, and external agencies. • Monitor department tracking systems and assist with patient flow activities. • Prepare and maintain patient records, forms, and department documentation. • Coordinate trauma activations, STEMI alerts, stroke alerts, and other emergency notifications according to established protocols. • Assist patients, families, and visitors with information and wayfinding while maintaining confidentiality. • Support compliance with regulatory, hospital, and departmental policies and procedures. Qualifications: • High School Diploma/GED required. • Completion of Medical Assistant, Medical Secretary classes, or equivalent experience preferred. • Basic Life Support (BLS) certification through the AHA preferred. • 1-3 years of relevant experience in a health care setting preferred. • Basic knowledge of medical terminology preferred. • Must be able to complete required (if applicable) training program. • Requires basic proficiency in MS Office (Word, PowerPoint, Excel). Key Competencies: • Communication and teamwork • Attention to detail • Critical thinking and prioritization • Customer service • Adaptability and resilience • Confidentiality and professionalism Physical Requirements: • Ability to sit perform computer-based work for extended periods. • Ability to manage multiple interruptions and function effectively in a high-stress emergency care environment.