Responsible for verifying that guests are 21 years and older, ensuring the safety and protection of the guests, employees and hotel/casino property. • Check identifications of all guests to ensure they are 21 years of age or older; • Enforce appropriate dress code of guests while in bar; • Respond to confrontational or combative situation and be able to diffuse the tension in a positive manner in accordance with Silver Legacy Security Department policies & procedures. • Answer questions from guests regarding Silver Legacy or the surrounding area to the best of your ability. • Regular, predictable attendance in accordance with department policy; • Other job related duties as assigned. • Understand and comply with all company and departmental rules and regulations, policies and procedures. • Skill in establishing and maintaining effective working relationships with staff and guests. • Ability to maintain confidentiality of sensitive information. • Ability to diffuse confrontational situations in a calm and professional manner. • Ability to read, write, and communicate verbally in English. • Knowledge of common safety hazards and precautions to establish a safe work environment. • High School diploma or equivalent ADDITIONAL REQUIREMENTS • Requires seldom sitting, bending, reaching, crouching, kneeling, crawling, pushing/pulling. • Requires the ability to distinguish letters or symbols, perform complex tasks, simple reading, math and complex writing skills. • Requires the ability to see things spatially and with form, perform clerical functions, compile, coordinate, analyze and synthesize information. • Requires the ability to supervise, instruct others, follow instructions, influence others, meet time requirements, memorize, problem solve, use independent judgment and decision making skills. • Requires communicating by two-way radio and telephone in English. GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service. PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.