Responsible for maintaining the reception and retail areas of the Spa while providing a positive and friendly attitude. Assist with scheduling, answering phones, check-in and out of appointments, serving limited F&B items in Lounge while partaking in genuine interactions that provide the highest level of guest service. • Offer the highest level of personalized service while maintaining a positive, enthusiastic, helpful, and professional attitude with all guests and team members. • Initiate and engage in conversations in a professional and friendly manner. • The ability to work in a fast paced and multi-task-oriented environment. • Be able to schedule appointments with accuracy and in a timely manner in person and over the phone. • Candidate must demonstrate computer knowledge including Word, Microsoft office and outlook. • Handles the computer booking system Book4Time and all cash handling procedures with accuracy and ease. • Answer phones promptly and friendly. • Work well under pressure and handle multiple guests at one time. • Knowledge of all spa treatments and retail items with the intent to suggest service offerings to best tailor the client’s needs • The ability to suggest, sell, and provide detailed descriptions of spa services and retail items • Perform other tasks assigned by Manager. • Demonstrate the ability to serve alcoholic beverages in compliance with company policies and procedures. • Prepare deli plates and simple small offerings following Standard Operating Procedures (SOP). • Provide attentive and courteous guest service in the Desert Serenity Lounge at the Spa, ensuring a welcoming and relaxing environment. • High school diploma or equivalent. • Successfully complete Food Handler Certification and Alcohol Awareness Course as required. • 1-2 years Reception desk and/or salon/spa experience. • Poses the ability to work in a fast-paced environment while maintaining enthusiasm and excellent customer skills. • Must be multitask oriented. • Must be detail oriented, friendly, outgoing and have excellent communication skills. • Must be able to work well with others and as a team. • Able to lift up to 20 lbs. • Must be able to maneuver in and around the spa. • Must be able to operate the following office equipment: computer, photocopier and telephones. • Responds to visual and oral cues. • Must be able to read, write, speak and understand English. • Must be able to work in a close-knit environment with constant co-work involvement. • Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes.