Responsible for all camera surveillance within the property to include gaming and non-gaming areas and supervise Surveillance staff. • Supervise and direct the operations of the surveillance department in the absence of the Director of Surveillance • Ensure that proper notifications and advisements are made when non-specific situations and/or conditions are met by the operation of the room • Make well thought out decisions regarding the operation of the surveillance room and activities that occur in or involve the surveillance department • Provide guidance as well as structure and discipline for surveillance observers that are working in the department, regardless of shift • Observe and report on all areas under surveillance to ensure compliance with Title 31 regulations, gaming control board regulations and in-house policies and procedures • Video and observe the various casino games, count rooms, food and beverage areas, retail areas and casino cage • Write investigative reports • Communicate with various other departments and reporting what was observed • Maintain video coverage equipment • Exemplify our core values, family style service, our mission and vision • Exemplify our DEI (diversity, equity, inclusion) culture • Perform other job-related duties as assigned • Knowledge of the various casino games and the ability to identify advantage play and/or cheating techniques being applied to them • Basic supervisory skills regarding interactions with employees • Knowledge of the departmental standards, goals and mission of the surveillance department • Understand and comply with all company and departmental rules, regulations, policies and procedures • Ability to maintain confidentiality of sensitive information and materials • Ability to read, write and communicate verbally in English • Ability to use good judgment and decision-making skills regarding irregular or suspicious activities • Knowledgeable in all aspects of gaming operations and regulations (casino, cage and slot operations, casino games) and ability to identify methods of cheating • Must have basic knowledge of video equipment • Ability to interface with all departments under surveillance, outside law enforcement agencies and surveillance information networks • Ability to perform basic addition, subtraction, multiplication, division and percentage math • Ability to maintain confidentiality of sensitive information • Excellent organizational skills required • Skill in preparing and maintaining records, letter writing, and data entry with computer keyboard • Ability to interpret, adapt, and apply guidelines and procedures • Good working knowledge of computer software to include MS Word, Excel • High School diploma ADDITIONAL REQUIREMENTS • Mobility is required • Must be able to sit and stand at the console to operate cameras • Must have the ability to communicate by telephone and radio • Must have the ability to bend over and reach from the floor level to 7 feet in order to perform daily tape changes • Able to lift up to ten (10) pounds on a regular basis • Normal hearing and vision range are required • Work in an environment of 8ft. by 8 ft. • Employee access is thirty (30) inches and access passageway is twenty-four (24) inches • Areas that employees need to access are as small as fourteen (14) inches • Work is performed in areas that may be unusually hot, cold, noisy, smoky or dimly lit GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service. PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.