Servicing Operations Manager – Deposit Intake As Servicing Operations Manager for Deposit Intake, you will lead 8–10 Transaction Processing colleagues and oversee daily, end-to-end deposit processing. You will implement plans, policies, procedures, and systems that advance departmental goals while ensuring regulatory compliance and effective internal controls. This role requires strong cross-functional leadership, clear communication, and data-driven management of performance, capacity, and continuous improvement. You will also oversee second-shift colleagues. A key responsibility is managing time-sensitive exception queues and ensuring all deadlines are met. Primary Responsibilities: • Leadership: Lead daily operations while fostering an inclusive, engaged team environment. Set clear expectations and strengthen individual and team performance through consistent coaching, development, and feedback. • Risk Management: Maintain a balanced control environment aligned with regulatory expectations. Develop, review, and execute policies and procedures consistently and effectively, escalating risks or control gaps when appropriate. • Customer Focus: Promote fair customer outcomes by promptly identifying, escalating, and resolving issues. Lead process improvements that enhance customer experience, operational efficiency, and quality. • Expense & Capacity Management: Manage workflow and staffing to meet daily targets within standard business hours while minimizing overtime. Monitor volumes, productivity, and service-level agreements to optimize resources and reduce operational risk. • Data-Driven Decision Making: Use performance data to manage team output, guide capacity planning, and support continuous improvement. Apply insights to validate process enhancements and deliver measurable results. • Project Management: Lead and support initiatives affecting the collateral servicing function, including process improvements, system implementations, and vendor integrations, to ensure successful delivery and alignment with business goals. Qualifications, Education, Certifications and/or Other Professional Credentials • Preferred Qualifications • Two or more years of leadership or people-management experience, with a demonstrated ability to coach, develop, and lead high-performing teams. • Strong knowledge of transaction and check processing. • Experience managing exception workflows. • Strong analytical skills and experience using data to guide decisions, improve performance, and support capacity planning. • Excellent communication and stakeholder-management skills, with the ability to collaborate effectively across teams and with external partners. Hours & Work Schedule • Hours per Week: 40 • Work Schedule: Monday–Friday, 8:30 a.m.–5:00 p.m. This position requires working four days per week in the Johnston RI office (one day from home).