Job Summary The Financial Counselor I supports patient access and revenue cycle operations by verifying insurance coverage, securing financial arrangements, and coordinating all aspects of patient account management. This role serves as a key resource for patients by providing financial counseling, facilitating assistance applications, and ensuring accounts are processed accurately and in a timely manner. The Financial Counselor I interacts regularly with patients, insurance payors, and internal departments to promote account resolution and ensure a positive patient financial experience. Essential Functions • Establishes payment arrangements with patients according to departmental policies and procedures. • Accurately completes and submits financial assistance applications and follows up on required documentation. • Verifies insurance eligibility and benefits, and ensures appropriate authorizations are obtained when applicable. • Reviews daily admission and missed opportunity reports to ensure all accounts have a valid payment source or financial counseling documentation. • Responds to patient inquiries regarding account balances, billing concerns, and insurance coverage; returns all patient calls in a timely and professional manner. • Reviews and processes adjustment requests and monitors approved adjustments for accuracy. • Maintains account documentation by recording all actions and communications in the appropriate system using correct comment types. • Establishes and maintains communication with patients throughout the continuum of care, including pre-admission, point-of-service, and post-discharge financial follow-up. • Coordinates with other departments as needed to resolve account issues and ensure account accuracy. • Retrieves and responds to voicemails from departmental customer service lines and ensures timely follow-up. • Performs other duties as assigned. • Maintains regular and reliable attendance. • Complies with all policies and standards. Qualifications • Post secondary education or training in medical office administration or healthcare administration preferred • 0-2 years of experience in healthcare registration, billing, collections, or a related field required • 2-4 years of experience in financial counseling or insurance verification preferred Knowledge, Skills and Abilities • Knowledge of healthcare billing and insurance verification processes. • Strong interpersonal and communication skills with a customer service focus. • Ability to organize and prioritize tasks in a fast-paced environment. • Proficiency in Google and Microsoft platforms and electronic health record systems • Ability to maintain confidentiality and professionalism in all patient interactions.