POSITION SUMMARY This position serves as the primary front-desk representative and mail coordinator for the agency. Responsibilities include greeting visitors, directing phone calls, managing incoming/outgoing mail and package distribution, and performing general, routine clerical support tasks. This position requires a basic working knowledge of office procedures, mailroom processing, and customer service standards to execute daily repetitive tasks efficiently and accurately. POSITION ESSENTIAL DUTIES AND RESPONSIBILITIES • Greets and directs visitors to appropriate departments. Requests visitors sign in and provide necessary information, such as name, organization, and purpose of visit for the log. Maintains accurate visitor logs to ensure security and confidentiality. • Adheres to security protocols, such as checking identification or following visitor restrictions. Reports any suspicious activity or individuals to the appropriate personnel. • Answers and directs incoming calls to the appropriate individuals or departments and take messages accurately and deliver them promptly. • Receives, sorts, logs, processes, and prepares all incoming and outgoing mail, parcels, and express packages (USPS, FedEx, UPS). Coordinates pick-up/delivery schedules with external carriers, manages postage meter operations, and maintains accurate records of incoming/outgoing tracked deliveries. • Ensures prompt, secure, and accurate daily delivery of sorted mail, supplies, and packages to designated staff, agency mailrooms, and sensitive clinical areas across the health department. • Maintains adequate mailing and shipping supplies (envelopes, boxes, labels) and reports postage meter or mailroom equipment maintenance needs to management. • Organizes and categorizes documents, ensuring accuracy and efficiency. • Maintains detailed records and logs. • Stores, files, and retrieves documents according to established procedures. • Assists with various office tasks, such as photocopying, scanning, copying, and document distribution. • Provides general administrative support. • Input, retrieves, and updates data using computer systems. • Composes various correspondence (forms, emails, and other written communications). • Assists and works with other clerical staff as needed. • Adheres to PHAB core competencies including, but not limited to: • Participates in quality improvement efforts and achieving PHAB accreditation requirements. This position will be responsible for using quality improvement (QI) processes and/or techniques to improve the effectiveness of the assigned public health program. • Attends and participates in conferences, seminars, trainings, or related education classes as assigned • Must have a High School Diploma or G.E.D. • Strong customer service skills. • Attention to detail, ability to communicate clearly with the public under sometimes stressful conditions, ability to multi-task. • Well versed in modern office procedures, practices, and use of equipment and software. • Must have and maintain through employment a valid driver’s license, reliable transportation, and be insurable under the Lucas County Commissioners Risk Management.