About The Role Provide day-to-day oversight of US and Canada health and welfare benefits. What you’ll Do Program Management & Strategy Execution • Translate global benefits strategy into clear, executable US & Canada program plans, policies, and operational priorities. • Recommend and implement US plan and policy design changes aligned with business needs, workforce strategy, and regulatory requirements. • Support the work of more junior team members, including prioritization, training, and quality review. • Ensure timely and accurate payment of all US&C benefits invoices. Operations & Administration • Ensure accurate and timely processing of benefits data across HRIS, payroll, and vendor platforms. • Oversee benefits administration platform governance, technology management, and evaluation of new tools. • Partner with vendors and internal stakeholders to troubleshoot and resolve complex operational issues and drive continuous process improvement. • Establish and maintain operational controls, audits, and documentation to support data integrity and a consistent employee experience. Vendor Management • Lead relationships with brokers, third‑party administrators, and insurers, including performance management and issue escalation. • Manage all US and Canada health and welfare and other benefit contract renewals in partnership with brokers and internal stakeholders. • Evaluate vendor performance against service standards, cost effectiveness, compliance requirements, and employee experience outcomes. Governance, Compliance & Risk Management • Partner with Legal, Finance, and People Operations to address changes in federal, state, and local legislation impacting US&C benefit programs. • Ensure ongoing compliance with benefits, fiduciary, and data privacy regulations. • Maintain US plan documents, SPDs/SMMs, wrap documents, ERISA notices, and participant disclosures. • Oversee claims and appeals processes. • Ensure timely and accurate completion of all US benefits governance and compliance activities, including nondiscrimination testing, Form 5500 filings, ACA reporting, and state and local filings. Employee Support & Experience • Serve as an escalation point for complex benefits and leave of absence cases. • Provide consultation and advisory support on time off and leave of absence policies and complex employee situations. • Ensure US benefits information is accurate, current, and consistently represented across all employee platforms. • Lead the development and delivery of US benefits communications and education initiatives. Basic Requirements • 6+ years of experience managing US&C health and welfare and leave of absence benefits programs. • Strong knowledge of US federal and state benefits regulations, compliance requirements, and governance practices. • Proven experience managing vendors, brokers, and consultants. • Experience working with benefits administration platforms, HRIS, and payroll integrations. • Strong analytical, operational, and problem‑solving skills, with the ability to manage complex programs at scale. • Excellent written and verbal communication skills, with the ability to clearly explain complex benefits topics and influence stakeholders. • Experience leading or supervising the work of benefits analysts or administrators. Preferred Qualifications • Certified Employee Benefits Specialist (CEBS) designation. • Experience in the high‑tech industry. For San Francisco, CA-based roles: The base salary range for this role is USD $150,000 per year - USD $167,000 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.