To manage application support activities through evaluation of application incidents, monitoring of system performance and coordination of issue resolution. The role ensures availability, stability and effective functioning of business applications. • Provide application support for Mobile Banking and Digital Banking platforms to ensure stable and uninterrupted services. • Monitor, troubleshoot, and resolve application incidents and production issues within defined SLAs. • Support application components built on Oracle PL/SQL, Java, REST APIs, JSON, Android, iOS, and related technologies. • Take ownership of assigned application support activities and ensure timely resolution of technical issues. • Coordinate with development, infrastructure, and business teams for issue analysis, escalation, and resolution. • Support implementation and transition of new applications, enhancements, and releases into BAU operations. • Maintain application support documentation, knowledge repositories, and operational procedures. • Provide on-call and extended-hours support for critical incidents and business continuity requirements. Experience Range: 4 to 6 Years Qualifications: Bachelor’s / Master’s degree in Engineering, Computer Science or relevant