ACCOUNTABILITIES & ESSENTIAL FUNCTIONS • Successful completion of CSA Training • Provide the highest level of customer service • Perform data entry accurately and efficiently using various computer programs, word processing, spreadsheet, or database commands; formats material as required • Proofs material entered and generates data reports as required; reviews discrepancies in data received, requests clarification or advises supervisor of issues related to data • File, keep records, and prepare/transmit/sort/distribute facsimiles, mail, e-mail, and reports as needed • Research and expedite customer requests. Monitor and ensure delivery date and product quality to meet customer requirements • Verify and process customer requests correctly. Provide price and delivery quotes to customer within company specified deadlines • Demonstrate effective time management and planning/organizing skills • Work effectively with other members of the team. Maintain a high level of commitment to achieve goals • Promote and maintain high standards of quality and service excellence • Take initiative to expand knowledge for position utilizing all available sources • Provide information regarding availability of in stock and out of stock items and help in order entry work for all regions globally • Accurately process customer transactions such as orders, quotes via email or Mouser web tool • Expand overall Mouser and product knowledge utilizing all available sources • Maintain regular attendance at work • Support local Customer Service teams and provide support for other teams when needed • Other duties as assigned SKILLS & CERTIFICATIONS • Skill evaluation: Behavioral (80%); Written Communication (80%), Excel (80%) • Ability and desire to provide excellent customer service • Proficient in using personal computer, data entry terminal and other common office equipment and software • Exhibit the potential and desire to advance to other positions • Exhibit strong analytical, problem solving and negotiation skills, and analyzes the impact of decisions before execution • Ability type data for long periods of time • Proficient typing, math and writing skills • PC experience in a Microsoft Windows environment, proficient with internet, Microsoft Word, Excel, Outlook, and other software • Ability to use, read, and interpret spreadsheets, printed reports, and a dual terminal screen • Able and willing to be trained to speak to customers using a telephone headset • Professional verbal and written communication skills in English including in a telephone environment • Self-motivated and results oriented • Able to work independently or as part of a team • Able to work well under pressure of deadlines CSA I Requirements • High School Diploma or equivalent CSA II • Provide support for CSA staff / peers on best practices. • Productivity requirement – 8 orders/hour (Order mgt) and 60 orders/hour (Web admin) • PPM score must be below 700 (Order mgt) • CSA II assessment score must be 100% and above • Cross-trained on at least one or more sub functions apart from the primary process • Supports supervisor with updates on work queue status, in regular intervals • Supports new joiners or existing team members to improve their performance Requirements • Measured success in all CSA I job activities • 2+ years CSA I experience required. For internal candidates, experience can be a combination of internal and external experience.