#LI-KW1 #LI-Hybrid Essential Functions and Primary Duties • Build and maintain strong relationships with mid-to-large, complex commercial clients, consistently achieving defined retention and growth goals within a national independent agency platform • Serve as the primary client contact and quarterback all client service activities, coordinating internal resources (placement, risk control, claims, analytics) to deliver a seamless experience • Develop a deep understanding of each client’s industry, risk profile, operations, and strategic objectives to provide tailored insurance and risk management solutions • Lead and execute renewal and marketing strategies for complex, multi-line commercial programs, including property, casualty, and specialty lines, aligned with client goals and risk tolerance • Manage new business onboarding and implementation, ensuring accurate program setup, coverage alignment, and a smooth transition from prospect to client • Conduct comprehensive coverage, exposure, and program analysis, delivering strategic, data-driven, and innovative risk financing solutions (including alternative risk structures where applicable) • Lead the marketing process with multiple national and regional carriers, negotiating coverage terms, pricing, and structure to optimize client outcomes • Evaluate and present marketing results, providing clear, client-focused recommendations that align with coverage needs, budget, and long-term strategy • Serve as a trusted advisor to key decision-makers (CFOs, Risk Managers, Executives), building both strategic and consultative partnerships • Provide guidance on market conditions, carrier appetites, and industry trends, proactively advising clients on emerging risks and opportunities • Identify gaps in coverage and recommend value-added services such as risk control, claims advocacy, analytics, and alternative risk solutions • Participate in RFP processes, finalist presentations, and new business development efforts, contributing to agency growth initiatives • Ensure compliance with all state, federal, and carrier regulatory requirements, as well as internal agency standards • Maintain accurate documentation within agency management systems and leverage technology platforms to enhance client service delivery • Support cross-functional collaboration across offices to deliver a consistent national client experience • Perform additional responsibilities as assigned Preferred Qualifications • Bachelor's degree • Active Property & Casualty license • Professional designations such as CIC, CRM, ARM, or CPCU preferred • Demonstrated expertise in property, casualty, general liability, and specialty insurance for large portfolios, apartment complexes, condominiums, and mixed-use developments Minimum Qualifications • High School Diploma or GED required • Up to 6 years of experience managing multiple clients of increasing complexity in the insurance industry • Must maintain current required licenses and certifications relevant to the field of expertise • Technical knowledge relative to industry and incorporating contract provisions, renewal and claims processing, plan knowledge, and carrier funding • Expertise in managing clients with alternative funding arrangements • Proficient use of applicable technology • Expert knowledge of state and federal legislation • Set priorities and manage workflow to ensure efficient, timely, and accurate deliverables • Demonstrated ability to communicate verbally and in writing throughout all levels of the organization, both internally and externally • Advanced problem solving and critical thinking skills • Must be able to travel based on client and business needs