Compensation: Starting at $23.00/hour Schedule: Monday-Friday, 9:30am-6:30pm The Operations Key Accounts Coordinator – Logistics Services orchestrates a range of critical functions to support and maintain the company’s key accounts. They manage day-to-day logistics operations, ensure data accuracy, and collaborate across internal and external-facing teams and systems to resolve complex issues. This role is an elevated opportunity for individuals looking to build a long-term career in supply chain and logistics. Responsibilities • Provide elevated coordination, oversight, communication and troubleshooting to meet the needs of key accounts. • Collaborate across multiple internal and external teams and systems. • Maintain accurate records of data, communication, billing and more associated with daily work function. • Ensure performance that meets key expectations and metrics. • Identify and coordinate resolution on behalf of key accounts. • Communicate professionally with internal teams, terminal personnel, carrier partners and customers. • Review customer and carrier expectations and flag discrepancies. • Maintain organized records and ensure data accuracy across multiple systems. • All other duties as assigned to meet evolving business needs. Qualifications • Education: High school diploma or GED equivalent required; Undergraduate degree from an accredited college or university preferred. • Experience: Previous experience in customer service, hospitality, logistics, or administrative support preferred (including internships or part-time jobs); Prior internal experience within successful experience within Forward’s Carrier Management Group highly preferred. • High degree of customer service with a desire to go above and beyond for customer satisfaction. • Strong attention to detail with the ability to follow processes and maintain data accuracy. • Ability to manage multiple tasks and stay organized in a fast-paced environment. • Effective communication skills, both verbal and written. • Reliable attendance and strong work ethic with a willingness to learn • Demonstrated discretion and confidentiality in handling and protecting sensitive information. • Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.) • Environment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting). -- #LI-Onsite #LI-DR1