POSITION OBJECTIVE Offers superior customer service while selling merchandise and assisting management in merchandising, inventory control, and special events preparation. ESSENTIAL JOB FUNCTIONS • Performs opening and closing procedures for the shop or store. • Responsible for accountability of all sales and money transactions made. • Collects applicable fees from patrons as they arrive. • Makes reservations and assists customers on the phone as needed. • Work with team and outside staff to ensure all play is accounted for. • Assists with general cleaning of the shop. • Assist with creating appealing displays. • Assists with quarterly physical inventories. In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: • Maintains flexibility to take on new and different tasks as directed by the Department Manager. • Cross train to handle all racquet shop requirements. • Incorporates safe work practices in job performance. • Attends staff meetings. EDUCATION/EXPERIENCE High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience REQUIREMENTS • Must be able to speak, read, write English. • Must be able to read and write to facilitate the communication process. • Requires good communication skills, both verbal and written. • Must possess basic computational ability. • Must possess computer skills, including, but not limited to, accounting programs, Microsoft Office. • Excellent interpersonal and sales-related skills. • May be required to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; to deal with problems involving several concrete variables in standardized situations. PHYSICAL DEMANDS • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. • Must be able to sit at a desk for up to 8 hours per day. Walking and standing are occasionally required. Length of time of these tasks may vary from day to day and task to task. • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. • Must be able to lift up to 50 lbs. occasionally, and 20 lbs regularly. • Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity. • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees. • Vision occurs continuously with the most common visual functions being those of near vision and depth perception. • Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. WORK ENVIRONMENT • Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors. • Must be able to change activity frequently and cope with interruptions.