Title: Specialist, IT Asset Administration (SAM) We are seeking a detail-oriented Software Asset Management (SAM) Specialist to join our global team. This role is responsible for managing the end-to-end software lifecycle, including administration, procurement, tracking, and compliance. You will work closely with IT, vendors, and internal stakeholders to support software operations, financial processes, and governance. Responsibilities: • Manage Software Asset Management requests and incidents within ServiceNow, ensuring timely resolution and escalation where required. • Maintain accurate software asset, license, entitlement, contract, subscription, and procurement records. • Support the end-to-end software lifecycle, including procurement, deployment, utilization, renewal, reclamation, and retirement activities. • Coordinate software purchasing, vendor quotations, renewals, and contract administration activities. • Create and manage purchase requisitions and support procurement processes in accordance with business requirements. • Process goods receipts, purchase order updates, cancellations, and related procurement transactions. • Perform invoice reconciliation and validation against purchase orders, contracts, software entitlements, and vendor agreements. • Investigate and resolve procurement, billing, licensing, pricing, and payment discrepancies. • Configure and maintain ServiceNow SAM Pro to support software discovery, normalization, reconciliation, compliance monitoring, and license management. • Monitor software licensing utilization, identify compliance risks, and support optimization opportunities through license reclamation and cost management initiatives. • Develop and maintain reports, dashboards, operational metrics, and audit-ready records to support Software Asset Management governance. • Support software compliance reviews, internal audits, vendor audits, and audit-readiness activities. • Collaborate with IT, Procurement, Finance, and vendors to improve software asset management processes, data quality, and workflow automation initiatives. Qualifications: • Bachelor's degree in Information Technology, or a related discipline. • 5+ years of experience in Software Asset Management (SAM), IT Asset Management (ITAM), or related technology asset-management functions. • Strong hands-on experience with ServiceNow SAM Pro and Contract Management. • Knowledge of software licensing models, entitlement management, software compliance, and software lifecycle management. • Experience supporting software procurement, purchase requisitions, invoice processing, and financial reconciliation activities. • Experience supporting software compliance programs, vendor audits, and audit-readiness initiatives. • Advanced Microsoft Excel skills with strong analytical and reporting capabilities. • Excellent communication, stakeholder-management, and vendor-management skills. • Strong organizational skills with the ability to manage multiple priorities independently. • High attention to detail and commitment to maintaining accurate, audit-ready records. Preferred Qualifications: • ServiceNow Software Asset Management Professional (SAM Pro) certification. • ITIL Foundation, IAITAM, or Software Asset Management-related certifications. • Experience with Microsoft Dynamics, Costpoint, Microsoft Intune, or other procurement and financial management systems. • Familiarity with major software publishers and cloud/SaaS licensing models. • Experience supporting global Software Asset Management programs and enterprise software compliance initiatives. • Knowledge of workflow automation, reporting, and continuous process improvement within ServiceNow. Belong. Connect. Grow. with KBR! #LI-GD1