What you’ll do Fairground Direct operations • Keep the pipeline healthy: monitor capacity across the team and coordinate with partners to stay ahead of demand. • Maintain data quality: make sure everything reaching the team is accurate, clean, and compliant. • Run day-to-day operations: keep the team organized, staffed, and focused on the right priorities. • Uphold quality standards: review outcomes for accuracy and make sure results are attributed correctly. • Support scheduled meetings: resolve issues quickly and escalate when needed. • Own performance reporting: track key metrics and explain what’s driving changes. Fairground Data customers • Own every customer request: respond quickly and clearly across channels, and see each one through. • Find the root cause: understand what the customer is actually experiencing before you answer. • Escalate issues cleanly: document problems thoroughly and partner with Engineering and Product until they’re resolved. • Close the loop: follow up proactively so nothing goes cold on your watch. What we’re looking for • 3+ years’ experience in product operations customer success, or a deeply-technical customer-facing team, ideally at a SaaS company • Excellent communication skills: Ability to convey information clearly and concisely, • Ownership. You come with “here’s what’s broken and here’s what I did about it,” not just the first half. • AI fluency. You use AI-native tools daily to speed up your work and automate the repetitive parts. • Comfort with ambiguity. You loop people in early and do well where the process doesn’t exist yet.