Dental Patient Registration Supervisor Location: Omak, Washington Organization: Non-Profit Community Health Center Employment Type: Full-Time Make a Difference Where It Matters Most! Are you an experienced dental leader with a passion for team development, operational excellence, and expanding access to high-quality care? We are seeking an energetic, organized, and collaborative Dental Patient Registration Supervisor to join our team in beautiful Omak, WA! In this dynamic multi-site leadership role, you will be the driving force behind our patient registration and dental-specific call center teams. You will optimize provider schedules, streamline front-desk workflows, maintain FQHC and insurance compliance, and foster a supportive, high-performing environment. If you thrive on mentoring staff, solving operational puzzles, and ensuring every patient receives a warm, seamless care experience from their very first contact, this is the perfect opportunity for you. Why You’ll Love Working With Us • Mission-Driven Impact: Work for a passionate non-profit health organization dedicated to delivering exceptional, compassionate dental care to our local community. • Empowering Leadership: Mentor and train front-desk and call center staff while directly shaping operational procedures and schedule efficiency. • Cross-Departmental Collaboration: Partner closely with clinical leadership, finance, and IT teams to keep our operations running smoothly and efficiently. • Professional Growth: Be part of an organization that values continuous learning, employee retention, and career development. Key Responsibilities • Team Leadership & Training: Provide collaborative leadership, onboarding, competency assessments, and ongoing training/support for dental patient registration and call center staff. • Schedule Optimization: Assist in managing provider schedules and scheduling templates to maximize appointment capacity and maintain workflow efficiency. • Documentation & Compliance: Ensure precise patient demographic updates, insurance verifications, and compliance with FQHC regulations and commercial insurance agreements. • Financial & Metric Tracking: Oversee daily billing processes, perform financial reconciliations, and track key performance metrics including patient volume trends and scheduling efficiency. • Administrative Management: Manage employee schedules, leave requests, and payroll support while monitoring daily correspondence and voicemails. • Staff Development: Support recruitment, retention efforts, performance evaluations, and employee improvement plans. What We’re Looking For • Education: High School Diploma or GED required. • Leadership Experience: Minimum of 1 year of leadership or supervisory experience in a dental office setting required. • Technical Proficiency: Strong skills in Electronic Patient Management (EPM) systems, scheduling software, computer applications, and basic mathematical calculations. • Insurance Knowledge: Experience with commercial dental insurance is strongly preferred; knowledge of FQHC compliance is a major plus! • Core Skills: Exceptional written and verbal communication, strong problem-solving skills, and the ability to multitask effectively in a fast-paced environment. Ready to Lead and Inspire? Bring your dental leadership expertise to Okanogan County and help us transform community healthcare, one smile at a time!