QUALIFICATIONS Education • Graduate from an accredited Medical Assistant Program or an approved School of Nursing. Experience/Skills • Knowledge of practice operations • Clinical experience • Knowledge of medications • Commitment to “cross training” assigned tasks • Commitment to customer satisfaction in responding to all patient/customer inquiries (internal customers) • Ability to use office equipment • Ability to adapt to changes in procedures and/or workload • Excellent written and oral communications skills • Ability to work independently with little supervision • Ability to work under pressure with time constraints • Ability to concentrate Required Licenses/Certifications • Medical Assistant certification or Nursing Licensure in the State of Indiana • CPR Working Conditions • Clean, well-lit, well-ventilated general office working environment • Hybrid position; utilizing in-clinic time and remote work time at the discretion of the RN Clinical Manager after 90 days of in-clinic probation. • Must have private, dedicated work space to work in remote environment. ROUTINE RESPONSIBILITIES Behavioral Standards • Consistently complies with established Behavioral Expectations Patient Representative Duties • Responsible for prior authorizations for medications. • Responsible for accurate and timely processing of prior authorizations, perform appeals as necessary, and the ultimate resolution of each case as assigned. • Back up to hospital medication prior authorizations if needed. Service • Responds promptly to patient needs • Facilitates professional/empathetic resolutions for patients • Answers prior authorization questions for patients Clinical Staff • Works with Clinical Supervisor to provide requested information needed for projects • Will fill in as float or phone nurse in clinical schedule when deemed necessary by management • Maintains/meets all Clinical skills/duties required by SCCH Clinics as an employee • Performs other duties as assigned Full time/Day shift 64 hours/Biweekly