Overview Drees Homes is a family-owned home builder with a passion for making custom homes easy. For over 95 years, we've cared for our employees and customers—earning recognition as the 19th largest privately owned builder in the country and building a culture of long-tenured employees. We are proud to be a four-time U.S. Best Managed Company (2022–2025), a distinction sponsored by Deloitte Private and The Wall Street Journal, and to be Great Place to Work® certified for the past four years. Enrich your career at a company that values integrity, excellence, opportunity, stability, and success. Headquartered in Fort Mitchell, Kentucky, Drees operates in twelve metropolitan areas: Greater Cincinnati (including Northern Kentucky), Cleveland, and Columbus, Ohio; Austin, Dallas, Houston, and San Antonio, Texas; Indianapolis, Indiana; Jacksonville, Florida; Nashville, Tennessee; Raleigh, North Carolina; and Washington, D.C. Responsibilities/Qualifications Drees Homes, one of the largest privately-owned homebuilders in the Nation, is seeking candidates for the position of Customer Care Coordinator in our Midwest Region. This administrative position will focus on customer service - performing various administrative and clerical tasks and ensuring smooth and accurate processing of homeowner warranty and service needs. Key Responsibilities: • Provide excellent internal and external customer service • Answer reception and customer service calls and determine the appropriate action • Provide administrative/clerical support for the Customer Care team • Prepare and maintain customer records, job files and database tracking logs • Follow-up with customers, subcontractors and vendors as necessary • Prepare and distribute weekly and monthly reports • Assist the operations team with accounts payable • Various other administrative/clerical duties Knowledge and Skills: • Exceptional customer service skills • Proven ability to address tense customer interactions appropriately • Upbeat and positive/can do attitude • Strong verbal and written communication skills with great listening skills • Ability to follow through to a satisfactory conclusion • Strong computer skills including Word, Excel, and data entry • Must be organized, detail-minded and adaptable Requirements: • 1-3 years previous office/administrative experience • High school degree required; Associates or Bachelor’s a plus • Office work experience required • Previous experience in the homebuilding industry a plus Premier Benefits to Support YOU: • We offer a comprehensive benefits package, including: • Medical, dental and vision • Life, AD&D, and critical illness insurance • Wellness rewards • 401(k) savings plan • Profit Sharing • Paid time off increasing with tenure • Tuition reimbursement • Long and short disability and Parental leave • Employee discount program on the purchase of a Drees Home • Employee Assistance Program and much more! This position is not in a call center environment. Summary Equal Opportunity Employer / Drug Free Workplace To learn more about Drees Homes visit our website www.dreeshomes.com