MacMore is seeking to fill a full-time Customer Service Representative position for a pending contract award with the Department of Defense Health Agency. Location: Fort Belvoir, VA Responsibilities: • Key Responsibilities • Greet patients, visitors, and staff and proactively offer assistance. • Provide directions to clinics, wards, offices, and nearby medical-center facilities. • Escort guests or arrange patient transportation through the dispatcher. • Assist patients entering or exiting vehicles, taxis, and shuttle buses. • Open doors and report malfunctioning accessible doors. • Collect and return wheelchairs, crutches, and walkers at shift changes. • Monitor compliance with visitor identification requirements and report violations. • Respond to hospital emergency codes and participate in emergency exercises. • Assist with patient evacuation during mass-casualty or emergency events. • Provide aid within BLS training limitations and promptly notify the supervisor. • Distribute and collect patient-satisfaction surveys. • Conduct prescribed entrance screening, including appointment and COVID-19 symptom or exposure questions. • Report safety, security, maintenance, and service issues. Minimum Qualifications • At least one year of hospitality-service experience or equivalent work. • Fluent English reading, writing, speaking, and comprehension skills. • Proficiency in Microsoft Word and Excel. • Excellent customer service, communication, telephone etiquette, and interpersonal skills. • Courteous, patient, attentive, adaptable, and able to handle difficult situations positively. • Knowledge of general medical ethics. • Current Basic Life Support certification from the American Heart Association or American Red Cross.