Customer Service Associate (Facilities, Fleet, Material handling equipment) Who we are: United Electric Supply Co. Inc. is a nationally recognized, 100% employee-owned company that is a large multi-regional supplier of electrical products and advanced services for the construction and industrial markets. United Electric offers a full range of electrical products and services with concentrations in industrial automation, building automation, lighting, wire/cable/conduit, distribution and control, data communications, electro-mechanical and energy solutions. With over 300 employees, United Electric is headquartered in New Castle, Delaware with locations throughout Delaware, Pennsylvania, Maryland, New Jersey, Virginia and New York. Summary/Objective: Responsible for working closely with all internal departments, combining individual efforts to provide the best customer service to our customers. Ability to be flexible, work as a team, and comfortable in a high-pressure environment Essential Functions: • Operate a multi-line switchboard and greet visitors as required. • Serve as a receptionist or a back-up receptionist covering breaks, lunches, vacations, etc. as needed. • Ability to learn our ERP system. • Process incoming and outgoing mail including branch loop mail as needed. • Correctly scan vendor packing slips and attach them to Purchase Orders daily. • Perform general administrative tasks including filing, scanning, data entry, and special projects as assigned. • Work closely with all internal departments, combining individual efforts to better serve the customer. • Perform responsibilities with high level of energy and professionalism. • Working knowledge of Microsoft Office Suite. • Regulate and order office/break room supplies and negotiate with vendors to ensure the best pricing possible. • Responsible for reconciliation of cash and deposit slips for bank as needed. • Adhere to all United Electric health, safety, and environmental policies. • Act in a safe and positive manner always, ensure that those around you do not put themselves or others at risk. Your personal safety is your responsibility. • Complete an accident/Incident report for any safety and/or health infractions that occur or are witnessed. • Perform other duties as obvious or assigned. Administrative Support (Facilities, Fleet, Material handling equipment) • Maintain departmental files, reports, and documentation for facilities, fleet and material handling equipment. • Track invoices, purchase orders, maintenance records, and vendor contracts. • Monitor and track facility inspections and report issues requiring repair. • Maintain records of facility assets, warranties, and service agreements. • Maintain maintenance schedules and service records for forklifts, pallet jacks, reach trucks, and other material handling equipment. • Track and report preventive maintenance and repair activities with vendors and technicians. • Track equipment downtime, repair costs, and utilization. • Maintain records of equipment parts and supplies. • Maintain fleet records including registrations, inspections, fuel usage, and preventive maintenance schedules. • Schedule meetings, service appointments, and vendor visits. • Coordinate and monitor facility maintenance requests. • Monitor vehicle compliance requirements and documentation. Administrative Support (Professional Development & Training Administration) • Maintain departmental training records, reports, and documentation for Professional Development programs, public classes, and private training events. • Create and maintain training schedules and departmental tracking spreadsheets, including class rosters and attendee records. • Update and maintain the training pipeline in HubSpot. • Process training documentation including attendance sheets, evaluations, certificates, and course completion records. • Create and prepare training materials, participant manuals, workbooks, handouts, and course packets. • Generate and distribute training certificates • Manage registration and enrollment activities for public and private training programs. • Process registrations received through email, HubSpot submissions, and direct customer requests. • Communicate training confirmations, course details, and pre-class information to attendees. • Provide administrative support for HSI and other training management systems, including account creation, login assistance, course access, and student record maintenance. • Support billing and accounts receivable processes for Professional Development activities. • Review and process customer payments including credit card transactions, purchase orders, and third-party billing requests. • Verify customer account status, credit eligibility, and billing requirements prior to registration and invoicing. • Process completed training events and submit required documentation, expenses, and supporting records to Accounting for invoicing within the month training is completed. • Ensure billing information, attendee records, purchase orders, expenses, and supporting documentation are accurate and complete. • Support quote preparation and customer account administration. • Utilize Eclipse and related business systems to review customer information and training history. • Assist with creating, updating, and revising training quotes based on customer requests and attendance changes. • Coordinate training logistics and administrative activities. • Monitor Professional Development communications and training updates to identify upcoming classes, customer needs, and operational changes requiring follow-up. • Monitor class capacities and waitlists for public training programs. • Coordinate training materials and course supplies prior to classes. • Order and coordinate all food and beverages for training events, including lunches, water, and snacks. • Assist with training setup before, during, and after events as needed. • Maintain accurate records of training revenue, final attendance, completed registrations, and class outcomes. • Review and verify Professional Development financial data by reconciling the Professional Development spreadsheet with Phocas reporting and updating records as needed. • Assist with preparing and providing Professional Development data and spreadsheets as needed for staff meeting slides and other leadership team needs. • Assist with applying Direct Through Stock storage fees and costing through JMS and Eclipse. Qualifications: • Must be able to work Monday through Friday 8am – 5pm • High energy level • Excellent interpersonal and communication skills. • Professional phone manners • Excellent organizational and time management skills • Ability to work well under pressure • Working knowledge of Microsoft Office (Word, Excel, Outlook) • High School Diploma required Compensation & Benefits • Health, Dental, and Vision Insurance  • Disability Insurance and Life Insurance  • 401(K) and Stock Ownership  • Paid Vacation and holidays  • Educational Benefits  • Wellness Programs  • Work/Life Balance  • Eligible for Bonus We are an equal employment opportunity employer.