· Data Analysis: Interpret data, analyze results using statistical techniques, and provide ongoing reports. · Database Development: Develop and implement databases, data collection systems, and analytics strategies to optimize efficiency and quality. · Data Acquisition: Acquire data from primary or secondary sources and maintain databases/data systems. · Trend Identification: Identify, analyze, and interpret trends or patterns in complex data sets. · Data Cleaning: Filter and clean data by reviewing reports and performance indicators to locate and correct issues. · Prioritization: Work with management to prioritize business and information needs. Requirements Experience · 5–7 years in data-driven business roles (preferably in SaaS, Fintech, or Contact Center environments). ​ Functional/Technical Skills · Technical expertise in data models, database design, development, data mining, and segmentation techniques. · Strong hands-on experience with writing complex SQL queries. · Proficiency in queries, report writing, and presenting findings.