Position Summary: Greet patients and visitors in a warm and welcoming way, while checking patients in and out using the facility’s practice management system. Collection and posting of patient payments. Essential Job Functions: • Greet patients and welcome patients and visitors as they enter the waiting area and as they depart, screening and directing them appropriately.  • Maintain the visitor's log/badges for all non-patient visitors who access secured areas.  • Check patients in and out using the practice management system.  • Responsible for collecting and posting patient payments with accuracy.  • Assist patients with their registration in the facility’s electronic medical record (EMR) system, as needed.  • Present and explain all policies, forms and consents and obtain signatures.   • Collect billing forms and scan into Athena EMR.  • Obtain insurance eligibility and benefits for office visits and procedures.  • Schedule/reschedule follow-up appointments for patients to include work-in appointments. Manage and schedule inbound referrals • Process medical records requests following HIPAA guidelines.  • Obtain external medical records for patients prior to date of service.  • Perform Administrative Duties: order supplies and distribute upon arrival, bank deposit slips. Maintain cleanliness of the lobby and front office area and updated patient materials and forms used.  • Monitor the patients as they wait in the lobby for their appointments.  • Monitor clinic flow: notify patients when the providers are running late, notify providers of no shows, and notify lab staff of patients waiting for labs.  • Open and close the clinic on time.  • Maintain a professional environment by keeping conversations at a minimum volume so as not to be heard in the waiting room.  • Exhibit and maintain a high degree of professionalism and decorum in all situations in addition to confidentiality, flexibility, and accountability.  • Works in partnership with the back-office staff to provide excellent customer service.  • Other general duties as assigned.  Position Requirements: • High school diploma or equivalent. • 2 - 4 years of medical office or clerical experience.  • Excellent customer service, communication and organizational skills.  • Understanding of and adherence to HIPAA/confidentiality rules.  • Accuracy and attention to detail with ability to multi-task.  • Ability to work effectively in a fast-paced environment.  • Proficiency in Microsoft Office, such as Word, Excel, Power Point and Outlook.  • Familiarity with EMR software and previous money handling experience preferred. • Physical demands may include: prolonged, extensive or considerable amount of standing/sitting