NOTE: This key position is for a proposal effort that should be awarded by mid-November. The candidate must live in Wyoming within 30 minutes of the following ZIP code (82901). All resumes are due to TriTech by 10/16/2026 at noon. TriTech Enterprise Systems is seeking a "Help Desk Manager" to oversee an organization’s IT support team, managing ticket queues, SLAs, staff performance, and daily support operations. Duties: • Lead a 365/24/7 service • Leads the team responsible for resolving end‑user technical issues across desktops, software, network access, and business applications. • Oversees ticketing queues, SLA performance, escalation procedures, and staff scheduling. • Manages daily support operations, ensuring fast and reliable service for users. Daily Responsibilities: • Morning: Review overnight tickets, check SLA/KPI dashboards, run team standups. • Midday: Monitor live performance, handle escalations, manage incidents. • Ongoing: Communicate with stakeholders, optimize processes, and support team development. Required Skills and Qualifications: • Education: Bachelor’s degree in IT, Computer Science, or related field; or an associate degree with 5+ years of experience. • Experience: 3–5 years in IT support plus 2+ years in leadership. • Certifications: ITIL 4 Foundation, HDI Support Center Manager, CompTIA A+, Microsoft 365. • Core Skills: People management, incident management, SLA oversight, communication, and operational discipline. TriTech is an equal opportunity employer.