Company: Wilkins Recreational Vehicles Job Title: Assistant Service Manager/Service Writer Location: Nichols, NY 13812 Join the #1 RV dealer in New York and become part of an award-winning team that values your talent, drive, and ability to make a difference. At Wilkins RV, we believe in fostering innovation, growth, and a positive work environment. We’re currently seeking a motivated Assistant Service Manager to help lead and support our high-performing service department Salary Range: • $55,000.00 - $70,000.00 dependent on experience. Benefits: • Competitive Wages • Medical, Dental, and Vision Insurance • 401K and Employer Match Program • PTO/Sick Time • Voluntary Benefit Program • Employee Referral Program • Employee Discount • RV Borrowing Program Position Summary: As an Assistant Service Manager, you’ll play a critical role in overseeing the customer service experience from scheduling appointments through to final billing. You’ll also be responsible for managing a team of skilled technicians, ensuring productivity, quality of work, and effective communication across departments. This position requires strong leadership, organization, and a customer-focused mindset. Key Responsibilities: • Manage the full service cycle: appointment setting, work order preparation, and final invoicing • Supervise, support, and motivate a team of technicians to meet productivity and quality goals • Monitor technician performance, assign jobs based on skill level, and ensure efficient workflow • Build and maintain strong customer relationships through clear communication and follow-up • Assist customers in identifying service needs and offer appropriate solutions • Prepare accurate service estimates and obtain necessary approvals • Promote available products and services • Ensure work is completed to customer satisfaction and follow up as needed • Drive service department efficiency and actively identify upsell opportunities • Maintain compliance with all company policies and procedures • Collaborate with internal departments to support overall dealership success Requirements: • 2+ years of experience in a supervisory or management role (preferred) • Previous experience managing or working closely with service technicians is highly preferred • Ability to thrive in a fast-paced, customer-focused environment • Strong interpersonal and communication skills • Professional appearance and demeanor • High level of motivation, integrity, and a strong work ethic • Ability to lead by example and foster a positive team culture Apply today to join our team!