The Café Services Supervisor provides visitors to the Frick and guests to the Café with a superior experience by providing excellent customer service and expertise about Café offerings. The Supervisor trains and mentors Café Services staff and plays a leadership role in Café operations. This role will report to the General Manager of Café Services. Hours: 28 hrs./week, must have open availability and be available to work evenings, weekends, and some holidays. This schedule consistently works weekdays and weekends. Reports to: General Manager of Café Services Status: Part-time, Non-exempt, not tip eligible Salary: $20 -$30hr. based on experience! Responsibilities: • Supervisory Responsibilities (50%): • Trains and supervises new Café staff – this includes but is not limited to: POS system requirements, customer service standards, cash handling, opening and closing procedures, telephone etiquette, membership sales, exhibition information, and general site knowledge • Supports ongoing learning and development of team members • Directs Café staff by prioritizing duties and ensuring productivity • Oversees wine bar for events • Helps to create and foster a respectful and inclusive team environment • Maintain fiduciary responsibility for cash counts and deposits during opening and closing procedures • Café Services (30%): • Provides exemplary customer service to guests while working shifts alongside Café Services staff • Works with Café Manager to troubleshoot POS system and other front of house equipment • Interacts with guests to get feedback on product quality and service levels • Handles visitor inquiries, complaints, and requests • Maintains safety and food quality standards at all times and in all areas of the Café • Maintains supply inventory of office and Café • Receives and puts away deliveries • In partnership with the Café Manager, modify or create menus that meet quality standards • Prepare meals and prep support as needed • Administrative Responsibilities (20%): • Ensures all end of day reporting is completed • Assist in register programming, end of month reporting, and inventory • Maintain up to date knowledge of industry standards and best practices Qualifications: • Must have excellent customer service and communication skills • Committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equity • Minimum of 1 year of café restaurant supervisory experience required • Knowledge of food safety standards and best practices • Must have basic computer skills, experience with Points of Sale (POS) systems a plus • Be an innovative problem solver, remain calm under pressure, and be capable of overcoming issues as they arise • Availability to work weekend and evening hours • Clearance of a criminal background check The Frick Pittsburgh is an Equal Opportunity Employer that is committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equality and urges all diverse candidates to apply.