Description Position Summary: Medical Equipment Technicians are responsible for ensuring safe delivery, providing setup, and education in usage of home medical equipment for our customers. Setup is done in their home or long-term care setting. Essential Functions and Job Responsibilities: • Develop and maintain working knowledge of current products and services offered by the company and all applicable governmental regulations. • Comply with all applicable company policies and procedures. • Manage territory to reach service goals and deliver equipment including oxygen as required in accordance with industry standards. • Educate customers in proper use and care of respiratory and HME equipment in a home setting. • Complete written patient visits reports following setup and follow-up visits as required. • Assist with customer equipment problems under emergency conditions. • Process all orders in a timely, accurate manner. • Promote services and products to referral sources in the community as appropriate. • Develop basic reimbursement knowledge and completely document all information necessary to ensure reimbursement for all appropriate equipment, products, and services. • Assist with implementation of quality improvement program to meet company policies. • Maintain home oxygen systems through regularly scheduled visits to customers. • Assume on-call responsibilities during non-business hours in accordance with company policy. • Safely drive and maintain company vehicle. • Perform patient assessment and re-assessment for patient care. • Perform routine preventative maintenance and simple repairs on equipment as required in accordance with company policies. • Report equipment hazards and/or product incidents as required in accordance with company policies and procedures. • Develop and maintain working knowledge of current HME products and services offered by the company. • Retain knowledge of and consistently adhere to procedures for the use of Personal Protective Equipment (PPE), infection control and hazardous materials handling. • Maintain patient confidentiality and function within the guidelines of HIPAA. • Completes assigned compliance training and other educational programs as required. • Maintains compliant with AdaptHealth’s Compliance Program • Responsible for cleaning equipment when assigned by supervisor or down time allows, following the Branch Maintenance and Cleaning Guidelines • Perform other related duties as assigned. Competency, Skills, and Abilities: • Problem solving skills with attention to detail. • Ability to prioritize and manage multiple tasks. • Ability to clean, test and repair home medical equipment. • Ability to identify safety hazards and take the necessary precautions. • Accurately receive, stock, retrieve and load equipment and supplies. • Work cooperatively with those contacted in the course of work. • Ability to prioritize and manage competing priorities and tasks. • Independent decision making • Computer skills including knowledge of Microsoft Office applications. Requirements Education and Experience Requirements: • High School Diploma or equivalency • Entry level sales, customer service background essential • Military, delivery driver with sales component or health care technician experience would be considered related experience. • One (1) year of HME delivery experience preferred. • Valid and unrestricted driver’s license in the state of residence • Senior level requires two (2) years’ experience in HME delivering and setting up medical equipment in patient homes. Physical Demands and Work Environment: • Must be able to regularly lift and/or move up to 85 pounds, frequently lift and/or move up to 100 pounds, and occasionally lift and/or move up to 160 pounds. • Must be able to stretch, bend, stoop and crouch and perform moderate to heavy physical labor while moving equipment and supplies. • Subject to long periods of sitting and driving. • Work environment may be stressful at times, as overall work activities and work levels fluctuate. • May be exposed to unsanitary conditions in some home settings. • May be exposed to hazardous materials, loud noise, extreme heat/cold, direct, or indirect contact with airborne, bloodborne, and/or other potentially infectious pathogen. • May be exposed to high crime areas within the service community. • Must be able to drive independently and travel as needed. • May be exposed to angry or irate customers. • Must be able to access the patient’s residence without assistance. • Ability to effectively communicate both verbally and written with customers with the ability to demonstrate empathy, compassion, courtesy, and respect for privacy.