Job Title Cluster Head Business Unit Emerging Enterprises Group - Express OD Reporting To Regional Head Job Function and Role Type Sales, Supervisor, Extensive Travel Required Version No Job Purpose To drive initiatives aligned with business objectives to achieve leadership in the banking sector. Key Responsibilities Branch & Lead Management Meet Branch Managers and Cluster Heads. Guide RMs in planning lead generation activities. Review CRM leads and branch meetings. Channel Development and Management Develop multiple business generation channels. Engage with associations and distributors for retailer financing. Collaborate with Merchant and ABCP teams for lead flow and closure. Cross Selling Execute cross-sell contests for RMs. Drive team to achieve cross-sell targets. Logins - New + Enhancement Monitor and review RM target achievements. Review ABND performance. Renewals Review pending CAM renewals and chronic cases. Provide guidance to RMs on renewals. CAM Conditions Review/OBA Review Ensure compliance with approval conditions. Plan exits or levy charges for non-compliance. Guide RMs and interact with customers. Delinquency Management Communicate with branches and customers via email. Conduct joint visits with Credit Managers. Follow up rigorously and seek collections support. Complaints: CRM / MD / PNO / CRO Ensure resolution and replies within TAT. Education: Graduate. Certifications: None specified. Key Competencies Leadership, interpersonal skills, analytical skills, coordination, ability to work under pressure. Major Stakeholders Branch Banking Team, Operations, Product Team, Credit.