We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success. Description: The position is responsible for the submission of electronically billed (ebilled) invoices via client identified electronic billing systems, and to manage the status of the ebills though the various systems until they have been successfully submitted to and reconciled in full by the client. Individuals will be responsible for managing their assigned clients with expertise and a working knowledge of how to navigate each ebilling site. This position reports to the Ebilling Supervisor. Key Responsibilities Include: • Collaborate with Billing Specialists to identify finalized invoices to be processed electronically. • Ensure that client/matter set ups are completed by client and Firm. Collaborate with Timekeeper Matter Maintenance team internally and clients externally to facilitate set ups and additional requirements after the onset of the engagement. • Ensure that client mandated data is corrected coded within Aderant system and translated to client’s designated ebilling site. • Verify that matter ID and rates are correct, and that budgets, task and activity codes are set and submitted as required. • Perform electronic billing transactions including invoice transmission through Billblast and inputting data into the client’s ebill site. • Own the full scope of electronic billing for assigned clients, resulting in successful ebilling to and payment from client; collaborate with Collections team when dedicated collections assistance is required due to non-payment of an approved invoice. • Relay communications to Billing Attorneys or other designated attorneys regarding invoice rejections or reductions; ensure that communications are clear and subsequently followed up on or escalated if no response is received. • Follow up on and correct rejected items which include but are not limited to timekeeper approvals, timekeeper rates, client matter ID, budgets, and tasks/activity codes issues. • Collaborate with Client Billing Compliance team on invoice reductions so that actions resulting in compliance with outside counsel guidelines can be evaluated and implemented. • Liaise with the Billing Specialists on routine and special billing requests and projects, including timely problem solving. • Perform transactions, coordinate data, projects, or accounts of a highly specialized, advanced, or sensitive nature. • Build rapport to establish and maintain solid client relationships. • Provide general administrative assistance and support to assigned managers. • Handle customer relations activities as needed. • Work on special projects and additional duties as assigned. Qualifications: • 5 + years legal electronic billing experience. • Strong technical skills including MS Word, Excel and Outlook. • Excellent oral and written communication skills. • Excellent organizational abilities. • Ability to manage multiple tasks and meet deadlines simultaneously. • Ability to interact extensively with management and colleagues. • Experience with Aderant billing software preferred. • Ability to prioritize effectively Minimum Education: • Bachelor’s degree in Accounting, Finance or Business discipline preferred. Or the equivalent combination of education and relevant legal electronic billing experience will be considered in lieu of a degree Benefits: Our goal is to promote a work environment in which individuals have access to the resources they need to be their best both professionally and personally, which includes resources that encourage individuals to focus on their health and well-being. Below are the benefits we offer: comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners; life and AD&D insurance; short and long term disability insurance; tax-advantaged accounts for health care expenses, including FSAs and HSAs; FSAs for dependent care; health advocacy services; behavioral health and counseling resources for all family members; 401(k); profit sharing; backup dependent care; senior care planning support; resources for individuals with development disabilities and their caregivers; and paid holidays and other paid time off, including paid leave for new parents. Holland & Knight is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related conditions, transgender status, and sexual orientation), national origin, age, disability, genetic information, veteran status or any other factor prohibited by law. Applicants who are interested in applying for a position and require an accommodation during the process should contact [email protected]. Personal Information collected from applicants will be used for the purpose of processing the application throughout any recruitment or employment process, as well as inclusion in a personnel file. Categories of data collected may include name, address, phone numbers, email, Social Security Number, and signature. Holland & Knight may collect further information if you consent to a background check. This includes criminal background, employment, and certifications. Please visit Legal Information Portal for Holland & Knight LLP’s privacy policies.