JOB RESPONSIBILITIES: • Creates and ensures a fun-filled, entertaining, and exciting environment where the flawless delivery and execution of service excellence is paramount. • Displays a courteous and helpful attitude at all times when dealing with the public and Builds Rewarding Relationships • Responsible for overseeing all security operations in assigned area. • Reviews and approves all reports submitted by uniformed officers and investigative reports. • Responsible for the direct supervision, evaluation, and training of Officers. • Supervises and conducts investigations as requested. • Knowledge of Local, State, and Federal Safety Regulations. • Responsible for knowledge of and adherence to Company and Departmental Policies and Procedures. • Ability to resolve guest/team member complaints and concerns with professionalism and efficient follow-up. • Acts with utmost discretion and maintains confidentiality in handling all documentation and information, including team member files and guest information/reports. • Recommends and documents coaching and discipline of staff on appropriate paperwork. • Responsible for monitoring departmental payroll and attendance during assigned shift. • Establishes and maintains an excellent working relationship with all related departments. • Knowledge of fire and safety equipment to assist Fire Command staff in emergencies. • Maintains professionalism at all times when working with other team members and/or guests. • Monitor guest behavior during assigned shift, seek the necessary actions for unruly guests. • Communicate (both written and verbal) with and promote positive team member and guest relations. • Perform all other duties as assigned. JOB REQUIREMENTS: • One (1) to Three (3) years of security experience (gaming security preferred). • Must be able to complete and maintain the background check and licensing process, required by the Delaware Lottery. • Must have a valid driver’s license. • Knowledge of computer software including Microsoft Word and Excel. • Ability to work independently with minimal supervision. • Act with discretion and maintain confidentiality in handling sensitive information. • Maintain established company and departmental uniform, appearance, and hygiene standards at all times. • Must be able to walk and stand for at least a full eight (8)-hour shift. • Must be able to lift, push, and pull up to 50 lbs in weight throughout the shift • Ability to bend, reach, pull, push, kneel, squat, and grasp as needed • Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays. • Must be able to speak, read, write, and understand English at a level sufficient to effectively communicate with guests, team members, emergency responders, and law enforcement personnel as required by the position. • Station assignments covering large areas with long walking distances. Work areas could have high volumes, diverse clientele, noise, music, minimal and/or bright lighting, and variation in climate control. • Ability to work in a fast-paced environment and effectively communicate with guests, co-workers, and management is mandatory. • Must be able to handle all types of guest-related situations; relay all guest compliments and complaints to department management.