Description Summary: We are seeking a dependable and customer-focused individual to join our team as Teller at our Fort Myers Branch. This role is ideal for candidates who thrive in a fast-paced environment and are passionate about delivering exceptional service. Reports to: Branch Manager Essential Duties and Responsibilities: • Follows and incorporates First Bank’s Core Values and established policies and procedures. • Provides excellent service to customers, both in lobby and on the telephone. • Responsible for efficient and prompt customer transactions. • Receive checking and savings deposits, verify cash and endorsements, receive proper identification for cash bank and issue receipts of deposits. • Cash checks upon proper verification. • Process checking and savings withdrawals. • Examine checks deposited and determine proper funds availability based on regulation requirements and complete Hold Notices. • Identify counterfeit currency • Issue cashier’s checks. Cash or Deposit U.S. Savings Bonds. • Accepts loan payments, verify payment amount and issue receipts. • Properly supply teller station with forms and supplies, etc. • Close accounts when requested. • Follow procedures for dormant accounts • Balance cash drawer and recyclers daily. • Ensure end of day is processed and batches are closed out in CSPI. • Remove full bags of coin from the coin machine and roll coin. • Answer basic customer inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations, and consumer privacy policies. • Refer customers to proper department for issues that cannot be resolved at teller line. • Counts, checks and packages coins and currency. • Promotes and explains other Bank services such as consumer and mortgage loans, IRA’s, certificates of deposit, safe deposit boxes, traveler’s checks and money orders. • Performs other duties as assigned to contribute to the overall operation and profitability of the Bank. • Completes all mandatory compliance-related training within required deadlines and participates in any additional training assignments. • Maintains regular and reliable attendance. • Represents the Bank in the community through good customer relations. Requirements Qualifications/Requirements: • Excellent interpersonal/customer service skills • Knowledge of Bank products and services • Proficient in use of standard office equipment and computer. • Good communication skills. • Mathematical aptitude • Ability to work well under pressure in a fast-paced environment • Ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction and Bank exposure to loss or fraud. • Knowledge of various federal regulations, including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Biley Act, Regulation E and teller roles and responsibilities relating to each act. • Tact and diplomacy in working with staff and flexibility and ability to multi-task • Good organizational and time management skills. Education/Training/Experience: • High school diploma or GED required. • Cash handling or sales experience preferred. • Prior Customer Service experience preferred.