Description Provide exceptional internal support to branch personnel regarding all deposit operation functions and responsibilities. Requirements • Perform internal help desk support for branch staff and customer support center. • Respond to customer requests received from branches and customer support center. • Research and resolve difficult issues forwarded from branches and customer support center including fraud and error investigations. • Complete and track all Reg E disputes and errors including fraud. • Complete all check adjustments. • Conduct quality control on new account setups, account maintenance and other department processing. • Track errors of quality control assessments daily. • Provide reporting on quality metrics and individual performance. • Maintain ATM accounts including balancing of ATM’s daily. • Monitor, contact, maintain and update debit card customers. • Daily balancing of Killbuck Savings Bank internal checking accounts and Bill Pay. • Monthly general ledger reconciliations. • Provide training on deposit processes to branch staff, deposit operations staff and customer support center. • Provide support and backup to other teams within the department as needed. • Maintain procedure documents and checklists for deposit accounts. Updated 050823 EOE