Company Description Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen. Hotel Overview: Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa. This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter. Job Description • Consistently offer professional, friendly and engaging service • Assist guests regarding menu items in an informative and helpful way • Have full knowledge of all beverage lists • Deliver food and beverage in a timely and accurate manner • Check outgoing orders for quality and accuracy of set up • Have full knowledge of all menu items, garnishes, contents and preparation methods • Follow outlet policies, procedures and service standards • Follow all safety and sanitation policies when handling food and beverage • Follow daily assigned employee shift side work. • Double check all VIP orders with your manager on duty • Immediately communicate all special guest needs to your Manger on duty. • Paces all In Room Dining order distribution and deliveries to our standards • Compile trip report logs. • Assist with amenity delivery. • Assist coordinating removal of IRD equipment from guest rooms and public areas and sorting out all retrieved condiments and equipment’s and stored accordingly. • Assist Inspecting hotel hallways/landings for Room Service equipment. • Maintain departmental requisitioned supplies properly stored and organized. • Other duties as assigned Qualifications • Previous restaurant, hotel, in-room dining, or food & beverage service experience preferred • Luxury hotel or upscale dining experience preferred • Excellent communication and guest service skills • Strong organizational and multitasking abilities • Ability to work independently and efficiently in a fast-paced environment • Professional appearance and polished demeanor required • Ability to maintain professionalism and discretion during guest interactions • Ability to work flexible schedules including mornings, evenings, weekends, holidays, and extended shifts as operationally required • Must be legally authorized to work in the United States • Must possess or be able to obtain any required Louisiana food safety certifications in accordance with local and state regulations • Must meet Louisiana legal requirements for alcohol service if assigned to deliver alcoholic beverages • Must possess or be able to obtain a valid Louisiana Responsible Vendor (RV) Server Permit if assigned alcohol service duties Additional Information All your information will be kept confidential according to EEO guidelines.