Company Description For More Open Positions Visit us at: http://recruiting.woongjininc.com/ Our Mission WOONGJIN INC. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership. Benefits • Medical Insurance • Vision Insurance • Dental Insurance • 401(k) • Paid Sick hours Job Description We are seeking a qualified SAP Application Support Specialist to provide Tier 1 Voice of Customer (VOC) support for one of our major client, a multinational leader in consumer electronics manufacturing and retail. This role offers the opportunity to apply technical expertise and analytical skills within a global SAP S/4HANA environment, ensuring timely and effective support for business-critical systems. The successful candidate will possess a solid background in software development and an aptitude for analyzing source codes and troubleshooting client issues. While direct SAP experience is preferred, candidates with strong development and problem-solving capabilities are encouraged to apply. Responsibilities: • Provide Tier 1 VOC support to end users operating on the SAP S/4HANA platform. • Investigate, analyze, and troubleshoot reported issues, escalating as appropriate to higher support tiers. • Review source code and system configurations to assist in root cause identification. • Collaborate with internal IT, SAP functional, and technical teams to ensure effective resolution of incidents. • Document all customer interactions, issue details, and resolutions in accordance with established procedures. • Communicate technical findings clearly and professionally to both technical and non-technical audiences. • Support continuous improvement initiatives aimed at enhancing support efficiency and customer satisfaction. Qualifications • Minimum of Bachelor’s degree in Computer Science, Information Technology, or a related discipline. • Minimum of 2 years in software development (e.g., VB, C#, Java, or equivalent technologies) required. • SAP Experience: Exposure to SAP environments (S/4HANA preferred) is not required but preferred. • Experience with Database modeling with RDBMS (e.g. Oracle, MS SQL, Maria DB, etc.) preferred. • Understanding and experience in system development lifecycle preferred • Demonstrated ability to interpret and analyze complex source code and technical documentation. • Strong analytical, diagnostic, and problem-solving abilities required. • Excellent communication and interpersonal skills, with the ability to interact effectively across teams and client organizations required • Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks concurrently. • High degree of professionalism, accountability, and customer service orientation required. • Prior experience in client-facing roles preferred. Additional Information All your information will be kept confidential according to EEO guidelines. *****NO C2C******